Frequently asked questions
Is The Better Kiwi Co New Zealand owned?
Yes, we are a 100% New Zealand owned company.
Where is my order shipped from?
All products are located in New Zealand so will be shipped locally.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Is GST included in the prices?
Yes, GST is included in the price of all the products listed.
When will I get my order?
We will work quickly to advise the supplier of your order, they will then ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our supplier partners to ensure our products are high quality and a fair value.
Is there a Returns Policy?
As we operate a platform you are buying directly from the Sellers therefore to return goods you must contact the business who supplied the product. More details can be found in our Terms and Policies link at the bottom of the page under Returns Policy.
Where can I find your Terms and Policies?
Our detailed Terms and Policies can be located using the page link at the bottom of the page. These include:
- Privacy Policy
- Refund Policy
- Terms of Service
- Contact Information
- Shipping Policy